The Castle the City and the Outlands

The education sector In consultancy we see a wide range of business sectors. From healthcare, to banking, but also the education sector. Yesterday I was providing advice on user adoption and migration strategies for a large educational institute. In attempting to explain the security architecture of Office365 and SharePoint Online I used several metaphors. To summarize what I had told him, my customer offered a metaphor of his own in return which I found to be very effective.

Customers Dont Have a Frakking Clue

Part 1: The origin story The origin story As a consultant in the IT industry it is expected to have a thorough understanding of all IT related products in one’s portfolio. When considering what these solutions are intended to provide, we all know the problems our customers face. Right? Wrong. Often enough I’ve heard colleagues in IT mention customers don’t have a clue and vice versa. What everyone should consider is that we’re both wrong unless we listen to each other!